Need clarification before ordering from Movenex.shop ?
You've come to the right place! Browse our FAQs to find answers to all your questions: practical information, ordering tips, and tricks for a great shopping experience.
What bank cards do you accept?“Movenex.shop accepts a variety of payment options for your convenience. We support the following credit cards: Visa, American Express, and MasterCard. To complete your purchase, please confirm your shipping and billing address, product details, and total amount. You will also need to provide your card number, expiration date, and CVX security code (the three digits on the back of the card).” |
Is payment by credit card secure?“At Movenex.shop, the security of your credit card payments is our top priority. All transactions are fully encrypted and secure, ensuring maximum protection of your data during the payment process.” |
Is it possible to pay by bank check?No, we no longer accept checks on Movenex.shop. |
What payment methods do you accept?“At Movenex, we are committed to offering a full range of payment methods, recognized for their reliability and security. You can choose from the following options: PayPal , Amazon Pay , Apple Pay , as well as credit cards such as MasterCard , Visa , American Express ( Amex ), and traditional credit cards. We also offer Shop Pay from Shopify for an easier shopping experience.” |
How to get free delivery?“At Movenex, we offer free shipping on all orders of €250 or more (including VAT). This offer applies not only to mainland France, but also to several European countries, including Spain, Portugal, Italy, Germany, Belgium, Luxembourg, the Netherlands, and Austria.” |
What are the delivery options?“At Movenex, we exclusively offer 'standard delivery' for your orders. Once your order is manufactured, please allow between 3 and 21 days for delivery.” |
Where does my order come from?“Our orders are shipped from various strategic locations, with warehouses located in Asia, Eastern Europe, and North America, ensuring efficient and rapid distribution.” |
Return policy for an order?
“When you make a purchase at Movenex.shop, you have the option to return items within 14 days of receiving your order . To be eligible for return, items must not have been worn or washed and must still have their original brand tags.” |
How do I get a refund for my order?“Once we receive the returned items, we will initiate the refund process through the payment method used for purchase. You will receive a confirmation email from us. Please note that the refund may take up to 14 days to be processed. If your payment was made with a Movenex Gift Card, expect the credit to be available within 7 days after your return has been processed.” |
Can I get a refund for all the products?“At Movenex, all products are eligible for a refund, except for gift cards and items personalized or made specifically for your order.” |
Where is my order?“For the most up-to-date and accurate information about your order, we invite you to consult your account at the following address: https://www.movenex.shop/account/login ” |
How do I track my order?
“Once your order has been shipped, you can track your package(s) at any time via https://www.movenex.shop/account/login . In addition, you will receive a shipping confirmation via email containing your tracking number and a link to track your package.” |
Can I change my delivery address?“Unfortunately, due to the speed of processing and shipping by our teams, we are unable to make changes to your order or delivery address once it has been placed. However, after your order has been sent, you have the option to contact the carrier directly to change your delivery address or redirect the package to a collection point or another delivery address. Please note that the available options vary depending on the carrier.” |
Why did I only receive part of my order?“When you order multiple items from Movenex, they may arrive in separate packages. For each shipment, we will send you a shipping confirmation email, informing you of the specific contents of each package and its estimated arrival date.” |
Why hasn't my tracking information been updated?“Don't worry if your order tracking information isn't immediately available. It can take up to 48 hours for the carrier to activate tracking. We recommend trying again later, as the information should be updated soon.” |
Why is my order delayed?
|
Where can I find the estimated delivery date?
|
How do I exchange a Movenex item I ordered?"We currently do not offer an exchange option. If you would like an item in a different color or size, please return the original item and place a new order on Movenex.shop. " |
What do I do if my package is damaged upon delivery?"If upon delivery you notice that the packaging is damaged or appears to have been opened, we advise you to report this immediately on the delivery documents. In the event of a damaged product, please provide us via our contact form on Movenex.shop: your order number, photos of the damaged product and packaging, as well as the delivery documents. We will then contact you to guide you through the next steps." |
Will I pay customs fees?"No, all the products you buy on Movenex.shop are sold inclusive of all taxes (TTC). You will not have to pay anything else." |
